Westcountry Case Management, which forms part of the Active Care Group’s case management division, has been rated ‘Outstanding’ by the Care Quality Commission (CQC). The CQC are the regulatory body for health and social care in the UK.

Throughout the pandemic the CQC have been unable to routinely inspect service providers on site due to social distancing restrictions. Instead, they been conducting COVID-19 Emergency Support and Framework calls and virtual assessments, covering four key areas which include:

  • Safe Care and Treatment
  • Staffing arrangements
  • Protection from Abuse
  • Assurance Processes, Monitoring and Risk Management.

Oliver Harris, CEO of Montreux Capital Management (UK) said; “Well done to the Registered Manager and team at Westcountry Case Management. They have ensured the highest quality of care and safeguarding of service users, even during these testing times. Our staff have always been one of our top priorities in the Active Care Group, and they continue to do a magnificent job.”

Access to the CQC’s full report is available here.

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